Refund & Return Policy

We accept returns within 30 days of delivery for items in new, unused and resalable condition — unopened, with the original seal and packaging intact. This lets us responsibly resell the item, so a refund can be issued.

For hygiene and safety reasons, opened or used skincare and haircare products cannot be returned or refunded, unless the item arrived faulty, damaged, or incorrect.

Faulty, damaged, or wrong items: email us within 7 days of delivery with your order number and a photo, and we will make it right with a replacement or refund.

Once we receive and inspect the returned item and confirm it is in resalable condition, refunds are issued to the original payment method within 5-10 business days. Return shipping is the customer's responsibility unless the item was faulty. Email hello@dewphee.com with your order number to start.

Note: orders placed on Amazon are subject to Amazon's own returns policy.